Shipping & Returns

We currently ship across India.

Orders are generally processed within 1–2 business days after confirmation. Once dispatched, orders typically reach you within 3–7 business days, depending on your location and courier availability.

Delivery timelines are estimates and may occasionally be affected by public holidays, weather, courier delays, or circumstances outside our control.

Once your order has been shipped, tracking details will be shared with you via email, SMS, or WhatsApp, where applicable.

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

If you would like to change or cancel an order, please contact us as soon as possible at info@unuderm.com.

We will do our best to accommodate your request. However, once an order has been packed or dispatched, we may not be able to modify or cancel it.

Because skincare products are personal-use and hygiene-sensitive products, we are unable to accept returns or exchanges simply due to a change of mind once a product has been delivered.

However, we will absolutely help if you receive:

• A damaged or leaking product
• An incorrect product
• A missing product
• A defective product
• A product materially different from what was ordered

Please contact us within 48 hours of delivery at info@unuderm.com with:

• Your order number
• Photographs of the product and outer packaging
• A short description of the issue

We may request additional information or an unboxing video where reasonably required to verify transit damage or missing items.

Once your request has been reviewed and approved, we may offer a replacement or refund, depending on the circumstances.

Approved refunds will be processed to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

If an order is eligible for return because it was damaged, defective, incorrect, or otherwise not as ordered, any applicable return-shipping arrangement will be communicated by our customer care team.

Please ensure that the delivery address and contact information provided at checkout are correct.

If an order is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or refusal to accept the shipment, additional shipping charges may apply if you request a dispatch again.