Privacy Policy

We may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Information you provide when contacting customer support
• Website usage information, device information, cookies, and similar technologies

Payment information may be processed securely by our payment partners. We do not ordinarily store your complete card or banking details ourselves.

We may use your information to:

• Process and deliver your orders
• Send order confirmations and shipping updates
• Provide customer support
• Manage returns, refunds, or replacements
• Improve our products, website, and customer experience
• Prevent fraud and maintain website security
• Send marketing communications where you have chosen to receive them
• Comply with applicable legal and regulatory requirements

If you opt in to receive marketing communication from UNU, we may contact you through email, SMS, WhatsApp, or other permitted channels.

You can unsubscribe or withdraw your consent to marketing communications at any time using the unsubscribe option provided or by contacting us.

Our website may use cookies and similar technologies to help the website function, remember your preferences, understand website usage, and improve advertising and marketing performance.

You may manage cookies through your browser settings where available.

We may share limited personal information with trusted service providers where necessary to operate our business, including:

• Payment processors
• Shipping and courier partners
• Website and technology providers
• Marketing and analytics providers
• Customer-support providers

We do not sell your personal information to third parties.

We may also disclose information where required by law or to protect the rights, safety, or security of UNU, our customers, or others.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of eligible personal information
• Withdraw consent where processing is based on consent
• Raise a concern regarding how your personal information is handled

Some information may need to be retained where required for legal, accounting, fraud-prevention, or regulatory purposes.

UNU products may be intended for teenagers; however, our website and online purchasing services should be used in accordance with applicable law.

Where consent from a parent or lawful guardian is required for processing personal data relating to a minor, we will take appropriate steps to obtain such consent.

Our website may contain links to third-party websites or services. UNU is not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law.

Any updated version will be posted on this page along with the revised “Last Updated” date.